How to Choose an International Health Certificate Platform for Your Practice
Choosing software to handle international pet travel comes down to a few things that matter once real cases start coming through the door. Here’s what to weigh.
Destination coverage and rule changes
How many destinations are supported, and how are requirements kept current when countries change their import rules? Look for coverage that reflects the trips your clients actually take and a clear process for keeping requirements up to date.
Client intake and communication
Does the platform collect information from the pet owner and keep them involved, or does that fall on your front desk? Clear intake and client communication can reduce back-and-forth while keeping your team focused on clinical work.
Document validation
Are uploaded records checked against the destination’s requirements automatically, before submission? Ask how the platform flags missing information or mismatches so your team can resolve them before they delay a case.
Support for your team and pet owners
Can both your staff and your clients reach a real person when a question comes up? Consider who can access support, when it is available, and how time-sensitive questions are handled.
Managed options for complex destinations
Is there a concierge option for destinations with multi-step sequencing, like Hawaii FAVN or EU entry? A managed option can help owners navigate timelines and documents while your practice remains the certifying veterinarian.
Submission handling
Does the platform assemble a submission-ready packet and handle wet-seal shipping where it’s required? Understand what is prepared automatically and which final steps your team still needs to complete.
Where Passpaw fits
Passpaw covers all of the above — a self-service platform with live support, plus Compass for destinations that need hands-on coordination.